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FAQ

What if I need to cancel my massage appointment?

1/1/2022

 
PLEASE READ OUR CANCELLATION POLICY:

We will do everything we can to accommodate emergency situations and reschedule an appointment, should the need arise. However, in order to keep our scheduling process running smoothly please note the following policy:

If you must cancel or reschedule, you must notify us at by email at [email protected], or by phone at (844) 868-6946.

The following schedule shows our cancellation timelines:

CHARGES FOR CANCELLING/RESCHEDULING OF IN-STUDIO MASSAGES:
  • Fewer than 24 hours prior  |  Full Price
  • 24 (or more) hours prior  |   Full Refund ($0.00)

CHARGES FOR CANCELLING/RESCHEDULING OF MOBILE MASSAGE (2 people):
  • Fewer than 24 hours prior  |  Full Price
  • 24-72 hours  |  50%
  • 72 hours (or more)  |  Full Refund ($0.00)

CHARGES FOR CANCELLING/RESCHEDULING  (WHETHER IF FULL OR IN PART) OF SPECIAL EVENTS (3+ people):
  • Fewer than 14 days prior  |  Full Price
  • 14 days (or more) prior  |  50%

NOTE: Payment-in-full is required to complete all reservations.

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Locations

Georgetown
2327 Lively Ranch Rd, Georgetown
TX 78628
Westlake​
1001 S Capital of Texas HWY, Building M, Suite 228, Austin, TX 78746

Contact Us

(844) 868-6946
​

[email protected]

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  • Massage at Georgetown
  • ​Massage at Westlake
  • In Home Massage
  • Corporate Massage
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  • Home
  • Reserve A Massage
    • Georgetown Location
    • Westlake Location
    • In Home Massage
    • Corporate Massage
    • Special Events
  • Sound Therapy
  • Special Offers
    • Free Massage >
      • Refer a Friend
      • Gift Giver Program
  • Studio Rental
  • Store
    • Gift Certificates and Package Deals
  • About
    • Contact Us
    • About Lilah
    • Careers
    • Blog
    • FAQ
    • Massage Glossary