FAQ

PLEASE READ OUR CANCELLATION POLICY:

We will do everything we can to accommodate emergency situations and reschedule an appointment, should the need arise. However, in order to keep our scheduling process running smoothly please note the following policy:

If you must cancel or reschedule, you must notify us at by email at Contact@PamperingPros.com, or by phone at (844) 868-6946.

The following schedule shows our cancellation timelines:

CHARGES FOR CANCELLING/RESCHEDULING OF INDIVIDUAL OR COUPLES MASSAGES:

• 24 (or more) hours prior  |  $0.00 (Full Refund/No Charge)
• 12–24 hours prior  |  $25
• 4–12 hours prior  |  50%
• 4 hours (or fewer) prior  |  Full Price (considered to be a "No-Show")

CHARGES FOR CANCELLING/RESCHEDULING OF SPECIAL EVENTS (Massages for 3+ people):

• 2 weeks (or more) prior  |  50% (Pampering Pros keeps the deposit.)
• 2 weeks (or fewer) prior  |  Full Price

NOTE: For Special Events, we require a 50% deposit, which is non-refundable.