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FAQ

What is your Gift Certificate policy?

9/3/2015

 
  • The gift certificate must be used within a year of the date of purchase.
  • Gift Certificates are not redeemable for cash, nor are they refundable.

What if I need to cancel my massage appointment?

9/3/2015

 
PLEASE READ OUR CANCELLATION POLICY:

We will do everything we can to accommodate emergency situations and reschedule an appointment, should the need arise. However, in order to keep our scheduling process running smoothly please note the following policy:

If you must cancel or reschedule, you must notify us at by email at Contact@PamperingPros.com, or by phone at (844) 868-6946.

The following schedule shows our cancellation timelines:

CHARGES FOR CANCELING/RESCHEDULING OF INDIVIDUAL OR COUPLES MASSAGES:
  • 24 (or more) hours prior  |  $0.00 (Full Refund/No Charge)
  • 12–24 hours prior  |  $25
  • 4–12 hours prior  |  50%
  • 4 hours (or fewer) prior  |  Full Price (considered to be a "No-Show")

CHARGES FOR CANCELING/RESCHEDULING OF SPECIAL EVENTS (Massages for 3+ people):
  • 2 weeks (or more) prior  |  50% (Pampering Pros keeps the deposit.)
  • 2 weeks (or fewer) prior  |  Full Price

NOTE: Payment-in-full is required to complete all reservations.

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Locations

North Austin
10800 Lakeline Blvd
​Austin, TX 78717
Westlake​
1001 S Capital of Texas HWY, Building M, Suite 228, Austin, TX 78746

Contact Us

(844) 868-6946
​

Info@PamperingPros.com

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Services

  • Massage at North Austin
  • ​Massage at Westlake
  • In Home Massage
  • Corporate Massage
  • Special Events


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  • Home
  • Reserve A Massage
    • North Austin Location
    • Westlake Location
    • In Home Massage
    • Date Night
    • Corporate Massage
    • Special Events
  • Special Offers
    • Free Massage >
      • Refer a Friend
      • Gift Giver Program
  • Store
    • Gift Certificates and Package Deals
  • About
    • Contact Us
    • About Lilah
    • Careers
    • Blog
    • FAQ
    • Massage Glossary